Accessibility Statement
TrackFlow Logistics is committed to making its electronic information and communication technologies (ICT) including its websites and digital parcel tracking applications accessible to individuals with disabilities by complying with the requirements of Section 508 of the Rehabilitation Act and W3C WCAG 2.1 AA technical standards. This commitment applies to members of the public, commercial account holders, and employees.
Section 508 is a federal standard that requires agencies and logistics organizations to provide individuals with disabilities access to ICT and telemetry data comparable to those who do not have disabilities unless an undue burden would be imposed.
The Section 508 standards are the technical requirements and criteria that are used to measure conformance. More information on Section 508 can be found at www.access-board.gov. The W3C Web Content Accessibility Guidelines (WCAG) 2.1 can be found at www.w3.org/TR/WCAG21.
COMPLAINT PROCEDURES
Any employee, applicant, or member of the public with a disability (Complainant) who believes TrackFlow ICT is inaccessible in violation of Section 508 or WCAG standards may file an informal complaint. If the Complainant is not satisfied with the response to the informal complaint, then the Complainant may file a formal complaint.
Informal Complaint. A complainant initiates the informal process by informing the responsible TrackFlow manager orally or in writing of the alleged discrimination or inaccessibility of TrackFlow programs, activities, or digital applications. Likewise, an applicant must inform the selecting official, and a member of the public must inform customer support of the inaccessibility. If the matter cannot be resolved within 30 days of its receipt by the manager or official, the Complainant should receive an interim status report. On or before the 60th day from receipt of the informal complaint, the appropriate TrackFlow functional vice president will send a written decision to the Complainant detailing the disposition of the informal complaint.
Formal Complaint. If an informal complaint is denied relief, the Complainant may seek relief in any other appropriate forum, including the right to file a formal complaint with the Vice President and Consumer Advocate in accordance with established procedures. Formal complaints must be sent to the Vice President and Consumer Advocate at the following address:
Vice President and Consumer Advocate
TrackFlow Logistics Compliance Division
TrackFlow Towers, 500 Freight Blvd, RM 9431
Logistics City, NY 10001
Within 180 days of receipt and acceptance of a formal complaint, the Vice President and Consumer Advocate will notify the Complainant of the results of the investigation of the formal complaint through a written decision stating whether relief is being granted and the reasons for that decision.
No employee or customer may be subject to retaliation for opposing a practice made unlawful by Section 508 or for participating in any stage of the administrative proceedings.
CONTACT INFORMATION
For assistance with web accessibility issues or to request alternative documentation formats, contact the Accessibility Compliance Office:
Email: accessibility@trackflow.com
Phone Hotline: +1 (800) 555-TRACK (8722)